For the past four years, Darren Francis has played a key role in helping NHS trusts and architects implement hygienic, durable solutions that stand the test of time. His expertise in healthcare environments and infection prevention has made him a trusted partner for estates teams looking to create spaces that are not only compliant but also practical and easy to maintain.
While Darren has built a reputation for being on-site with customers across the UK, his role has grown. Now working more closely from Trovex HQ in Norfolk, he collaborates with estates teams, architects, and contractors to lock down the detail of projects remotely while still ensuring they receive the hands-on expertise they need.
This shift has been supported by Trovex’s expanding presence across the UK, with project consultants now located in Coventry, Liverpool, and Scotland, allowing for faster, more direct support for customers. By liaising closely with R&D, manufacturing, and technical teams, Darren helps refine solutions to fit the specific challenges of each healthcare project while ensuring our team can respond quickly to customer needs on-site.
“Every project comes with its own complexities. By working closely with our internal teams and customers, we can tailor solutions that not only meet compliance but also make everyday maintenance easier for estates teams,” says Darren.
Darren is a strong advocate of One Hygienic Finish, ensuring that hospitals and healthcare facilities benefit from seamless, hygienic solutions across doors, IPS, wall protection and more. His ability to translate the end-user's needs into the right product choices has led to long-term successes—including one of Darrens first projects at Southport and Ormskirk Hospital NHS Trust, where Trovex Hygidoor, Hygipod IPS, and wall cladding were used to transform patient areas.
So impressed with the results, the estates team took Trovex with them when they moved to another NHS trust—proof of the lasting impact of getting the right solution in place from the start.
Darren’s ability to listen, understand project needs, and problem-solve has strengthened his relationships with healthcare professionals across the UK. His hands-on experience with NHS trusts, combined with his close collaboration with the wider Trovex team, ensures that every project is supported with expertise, insight, and solutions that last.
“Darren’s knowledge and ability to work across teams mean our customers don’t just get a product—they get a solution that’s been considered from every angle, from compliance to longevity,” says Riley Dunham, Technical Director.
By working closely with internal teams at Trovex, Darren continues to ensure that healthcare projects are not only compliant but also deliver the long-term hygiene, durability, and practicality that estates teams require. Whether liaising with R&D to develop better-performing solutions or supporting architects in specifying the right hygienic finishes, Darren is dedicated to ensuring every project benefits from Trovex’s expertise.